At Choco & Dough, we care about our customers and want you to shop with confidence. Our Bakery Refund & Return Policy is set up to give you clear guidelines in the event that you are not satisfied with a purchase.

We make all of our cakes, pastries, breads, and chocolates to order, but if in exceptional circumstances you are sent an incorrect, damaged, or spoiled item, you can request a replacement or refund. We recommend that customers inspect their orders when they are delivered or picked up and notify us if there is a problem within 24 hours. To make a request under our Bakery Refund & Return Policy, phone, email, or use the contact form on the website.

Refunds are only made after scrutiny of the claim and verification of the fault. For online payments, the refund is credited to the payment mode used initially within 7–10 working days. For cash-on-delivery orders, the refund is offered through store credit or direct payout. Note that customized cakes, personalized products, and bulk purchases are typically non-refundable except in the case of a valid quality issue.

Our Refund & Return Policy from our Bakery guarantees an easy and equitable process that safeguards both our customers and us. By being transparent, Choco & Dough is able to continue garnering trust and providing happiness in each order.